Privacy Policy

Effective Date: August 13, 2024

1. COLLECTION OF DATA

1.1 Data NOT to be Collected

We do not collect the following data:

• Names (including subscriber names, user names, and screen names);
• Addresses (including residential addresses and business addresses);
• Telephone numbers; and
• Payment details:
  • We do not collect your payment details. We do not store credit card numbers, bank account numbers, or billing records.
  • Payments may be processed through a third-party payment processor. For details on what data they collect, please refer to their terms and privacy policy.

We do not collect sensitive data or any data related to your online activities, including:

• Browsing history;
• Traffic destination;
• Data content;
• DNS queries;
• Connection logs such as IP addresses and connection timestamps.

1.2 Data to be Collected

We limit the collection of your data to what is necessary to maintain the services:

1.2.1 Data Provided to Us

We collect data you provide through interactions with Zipper Games Proxy:

• Email addresses for communication, updates, and marketing.
• Direct contact may include additional data such as names and phone numbers.

You can withdraw consent for the use of your email address at any time.

1.2.2 Data Necessary to Maintain Service Quality

We collect minimal data to ensure service quality:

• App versions and connection data, including VPN location and aggregate data transferred.
• Anonymous data for network diagnostics and performance improvement.

2. SERVICE INFORMATION RELATED TO YOUR VPN USAGE

We encrypt and clear any browsing information, traffic destination, data content, and IP addresses after your VPN session ends. We do not collect data about the websites you visit or any data transmitted from your device. Specifically, we do not:

• Track user access to specific websites or services;
• Know which user was connected at a specific time;
• Collect IP addresses or connection logs.

We collect information to fulfill contractual obligations and provide quality service:

• App and version information for technical support.
• Connection success data, VPN location, country, and ISP for troubleshooting.
• Data transfer amounts for service quality.
• Anonymous usage statistics and network diagnostics to improve service.

3. THE USE AND SHARING OF INFORMATION

How We Use Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our Services;
• Improve, personalize, and expand our Services;
• Understand and analyze how you use our Services;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
• Process your transactions;
• Send you text messages and push notifications;
• Find and prevent fraud;
• For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

How We Share Information

We may share the information we collect in various ways, including the following:

• Vendors and Service Providers. We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.
• Aggregate Information. Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can't reasonably be used to identify you.
• Information We Share When You Sign Up Through a Referral. If you sign up for our Services through a referral from a friend, we may share information with your referrer to let them know that you used their referral to sign up for our Services.
• Analytics. We collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools. Please see more information in Section 2 of this Privacy Policy.
• Business Transfers. Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
• As Required by Law and Similar Disclosures. We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
• With Your Consent. We may share information with your consent.

4. ADVERTISING

We do not serve any ads for the VIP subscription of our services. We offer free, advertising-supported VPN services to customers. We work with third-party advertising partners to show ads to customers who choose free VPN services.

We ensure that we do not target any personal information based on these ads. Although you opt-in to use the free, advertising-supported VPN services, we won’t share any personal or usage information with advertisers without your prior consent.

These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our services, and they may collect or have access to information about you which they may collect over time and across different online services.

5. DATA RETENTION

We retain personal information where we have an ongoing legitimate business need to do so (e.g., to provide you with a service or to comply with legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if not possible (e.g., data stored in backup archives), securely store your personal information and isolate it from any further processing until deletion is possible.

We keep records of any correspondence, questions, complaints, or compliments you submit to us, along with our response. This enables us to provide the best possible customer support experience.

We use emails for support correspondence: zipper.games@outlook.com.

When you correspond with us using this email, your correspondence records, including your name and email address, are stored in our systems.

6. CHILDREN’S PRIVACY

We feel under a particular obligation to protect information obtained from young children. We would strongly urge parents to instruct their children never to disclose their real name, their address or their telephone number while they are on-line without prior permission. Zipper Games Proxy does not knowingly collect information from children under the age of 16, and children under 16 years old are prohibited from using our services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at zipper.games@outlook.com.

7. CCPA

The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.

As a Californian consumer, you also have the right, at any time, to opt out of any type of selling your personal information.

Please note that we do not sell your personal information to provide Zipper Games Proxy or our services described in this Privacy Policy. Our partners and providers who work with us may have access to your personal information in order to provide you with the services within the limits and throughout the duration of our agreement, but they cannot reuse your personal information for any other purposes. Our contracts are strictly drafted to protect your personal information and your privacy rights.

8. CHANGES TO THIS PRIVACY POLICY

To ensure compliance with applicable laws, this Privacy Policy may be modified from time to time without prior notice to you. Your continued use of Zipper Games Proxy constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our websites.

If we materially change the ways in which we use or share your data previously collected through Zipper Games Proxy, we will notify you through Zipper Games Proxy, email, or other communication.

9. CONTACT US

If you have any questions about this Privacy Policy, please contact us at: zipper.games@outlook.com.